Knowing the problem and knowing how to resolve it are two different issues.

Eighty/20 Process

The Eighty/20 Process evolved from our deep held belief in the 80/20 rule, or as it is sometimes called Pareto’s Principle. For anyone who has not heard of this rule it can be applied to many things, but in this case it suggests that a company can get 80% of the results from 20% of the effort. Adopting this rule at every level of our process has had a massive impact on the overall success of our customers.

The Eighty/20 methodology has a number of distinct phases:

  1. The Assessment Phase
  2. The Design Phase
  3. The Development Prototype Phase
  4. The Testing Phase
  5. The Implementation Phase
  6. The Post Implementation Review

There is a step, however, that needs to be completed before using the 80/20 rule.  That is a process that determines exactly what is to be achieved. The process forces us to think through and clearly document the business problem we are trying to fix and to list all the benefits that will be achieved if successful. This is what I call the Assessment phase. Getting this phase right usually enables us to deliver benefits that impact the strategic success of a company in a relatively short timeframe.

Once there is agreement on the problem, it is the job of the assessment phase to create a clear vision of what the ideal, long-term solution looks like from a high level.  In most cases this allows us to break that solution down into number phases called building blocks. The first building block should not only deliver 80% of the benefits, it should also lay down the infrastructure upon which a company can build the ideal solution.

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